delivered, with love!

delivery

Most of our products are sent via courier. Consequently there are limited allocation times for delivery:

  • Monday to Friday 9am - 5pm, next day delivery
  • No deliveries on weekends or public holidays (unless by prior arrangement)
  • Perth + Greater Metro area only.  Delivery to Rockingham, Mandurah and surrounding areas will incur extra fees.  Please contact Sweet Hearts Chocolate Bouquets & Gifts to discuss before placing your order.
  • Delivery will be calculated at the checkout stage to one address only, products to be delivered to more than one delivery address will need to be made in separate orders (the checkout process will be expedited on your second order as it will remember your billing details)
  • A delivery fee is charged per address, and price according to location
  • Your order will not be delivered until we have received payment. Please note that Direct Debit may take several days to process, and thus delay your order.
  • If you wish to organise a weekend delivery please contact us a minimum of 2 working days beforehand. Whilst no guarantees can be made, we will do our best to make it happen! Please expect additional costs for weekend delivery. Click here to go the contact page
  • Please keep this in mind when ordering a product, allowing plenty of time before the date it is required.
  • By placing an order you agree to all Terms and Conditions

Our delivery policy.

It is your obligation to provide the correct delivery address.  Should you provide incorrect delivery/contact details Sweet Hearts Chocolate Bouquets & Gifts will not be obliged to redeliver the order at Sweet Hearts Chocolate Bouquets & Gifts expense, you will be required to pay for delivery again for the product to be received. If the order is delivered to the wrong address and the product is lost/goes missing, it is not Sweet Hearts Chocolate Bouquets & Gifts responsibility- the loss of delivery and order cost will be at a loss to the customer only.

Sweet Hearts Chocolate Bouquets & Gifts uses a courier service for deliveries. Therefore Sweet Hearts Chocolates has limited allocation times for delivery: Monday to Friday, 9am to 5pm excluding including public holidays. All orders will be delivered next day. A set delivery fee of $13.50 is charged per address with the exception of Rockingham, Manduray and surrounding areas.   Delivery fee will be quoted by appointment.

Delivery prices include Perth metro only. Rural areas will result in additional costs and delayed delivery times. We do not ship to other states or other countries unless discussed and agreed upon before purchasing (please phone us to discuss).

Once delivery has been arranged, you will receive a tracking number. Any issues concerning delivery, please contact us at Sweet Hearts Chocolate Bouquets & Gifts immediately and we will do our best to assist you. 

If you wish to organise weekend or public holiday delivery please contact us directly by phone or email 2 business days before to the delivery date. Please note, weekend and public holiday delivery will result in additional costs, and may not always be possible.

Please ensure that you have made all your requirements known as once the courier has delivered your products they will be unable to return if you have forgotten to order any products. A new delivery fee will be charged. In the event that you have forgotten to order products, we will make every effort to assist you in obtaining these products at your expense.

Without limiting the operation of the Terms and Conditions, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation or refund of an order.

It is your responsibility to ensure that you or the person receiving the gift is available at the delivery address to accept, check and sign off on the delivery of goods.  If an adult is not there to accept the product(s) it will be left at the door. Sweet Hearts Chocolate Bouquets & Gifts does not accept liability for any loss or damage arising from items lost, stolen or damaged, and will not replace, refund or exchange products that have been damaged or stolen. Items that contain alcohol cannot be left at a delivery location if a person over the age of 18 is unavailable to receive the order. It is therefore in your best interest to ensure that a responsible adult is available to sign for delivery.

Sweet Hearts Chocolate Bouquets & Gifts will endeavour to deliver the product on the specified delivery day, however we are not responsible for delays that are beyond the control of Sweet Hearts Chocolate Bouquets & Gifts. This may include but is not limited to:

 

  • The recipient address provided is incorrect
  • The contact number provided on the order is incorrect
  • The recipient is not present at the delivery address
  • Acts of god
  • Traffic, delivery car accident, road works
  • If the person does not hear the doorbell/knocking and/or does not answer the delivery
  • The delivery is not accepted / is returned
  • Rural route addresses or secured buildings which cannot be accessed by delivery personal

Hop on over to our Terms and Conditions page for more info! 

 

 

hospitals

We deliver to the following hopsitals:

Armadale Health Service  
3056 Albany Hwy, Armadale, 6112 ph: 08 9391 2000
Public hospital: public and private

Attadale Private Hospital
21 Hislop Rd, Attadale, 6156 ph: 08 9330 1000
Private hospital: private care only

Bentley Health Service
Mills St, Bentley, 6102 ph: 08 9334 3666
Public hospital: public and private

Fiona Stanley Hospital
102-118 Murdoch Drive, Murdoch 6150 ph: 08 6152 2222
Public hospital

Galliers Private Hospital & Specialist Centre
3056 Albany Highway, Armadale, 6112 ph: 08 9391 1000
Private hospital: private care only

Glengarry Private Hospital
53 Arnisdale Rd, Duncraig, 6023 ph: 08 9447 0111
Private hospital: private care only

Joondalup Private Hospital
Joondalup Health Campus, Shenton Ave, Joondalup, 6027 ph: (08) 9400 9999
Public hospital: public and private.  Baby Friendly Health Initiative accredited.

Kalamunda Hospital & Health Service
Elizabeth St, Kalamunda, 6076 ph: 08 9293 2122
Public hospital: public and private

King Edward Memorial Hospital For Women
374 Bagot Rd, Subiaco, 6008 ph: 08 9340 1800
Public hospital: public, private and birth centre. Baby Friendly Health Initiative accredited.

Mercy Hospital Mt Lawley
Thirlmere Rd, Mt Lawley, 6050 ph: (08) 9370 9222
Private hospital: private care only

Osborne Park Hospital
Osborne Pl, Stirling, 6021 ph: 08 9346 8000
Public hospital: public and private

Rockingham-Kwinana District Hospital

Elanora Dr, Rockingham, 6168 ph: 08 9592 0600
Public hospital: public and private

St John of God Health Care Murdoch
100 Murdoch Drv, Murdoch, 6150 ph: 08 9366 1111
Private hospital: private care only

St John of God Health Care Subiaco
175 Cambridge St, Subiaco, 6008 ph: 08 9382 6111
Private hospital: private care only

Swan District Hospital
Eveline Road, Midland, 6056 ph: (08) 9347 5582
Public hospital: public and private

Woodvale Private Hospital for Women
231 Timberlane Dr, Woodvale, 6026 ph: 08 9309 3222
Private hospital: private care only

 

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