Questions?

How to Order

To place an order on this web site is a simple manner of browsing the products until you find what you are looking for.  If a product can be purchased, an "Add to " will appear next to the product.  By clicking this button you can add as many items as you like into your cart before clicking on the "Checkout" link or button to finalise your purchase.

Payment Methods

You have several options on how you can pay for your purchase, nevertheless all payment options will be done through PayPal. These options include:

Credit / Debit Card:
PayPal accepts Visa Card and Master Card payments. You will NOT need a PayPal account for this.

Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase.  We will then await confirmation that your payment has been made before shipping your order.

PayPal:
You can also pay via your PayPal account. 

Delivery Charges & Time Frames

Delivery Charges
We have a flat rate of $13.50 for delivery within the Perth Metropolitan area.

 

Delivery Time Frames
We process orders Monday to Friday on a "Next Day Delivery' basis.  Please see our Delivery Info and Terms and Conditions pages for more information. 
 

Returns Policy

Due to the nature of the product we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you.  Please see our Terms and Conditions page regarding our exchange policy. 

Privacy Information

We have a comprehensive online privacy policy that is explained on another page.  Please view our Terms and Conditions page.

How we can be Contacted

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Please do not hesitate to contact us if a problem should arise!