our
terms&
conditions

ownership &
trademarks

Sweet Hearts Chocolate Bouquets & Gifts is a registered business located in Duncraig, WA, and is an Australian owned and operated family business.

All property on this website (including products, images, content and logos) is solely for the purpose of browsing the website and acquiring goods and services from Sweet Hearts Chocolate Bouquets & Gifts. Such material cannot be copied, reproduced, edited or distributed in any way without written consent of Sweet Hearts Chocolate Bouquets & Gifts.

Returns, refunds,
exchange & cancellations

Should you be dissatisfied with our product or service please contact us via our contact page or on 0410 282 727 immediately upon receiving the delivery, we will always do our best to ensure a fair outcome. Sweet Hearts Chocolate Bouquets & Gifts will only exchange damaged items 48 hours after the gift has been received. It must be a manufacturing issue. Sweet Hearts Chocolate Bouquets & Gifts will not replace items the receiver has damaged, nor items that have been lost/damaged/stolen because no one was able to accept delivery. Please see our delivery terms below.

Sweet Hearts Chocolate Bouquets & Gifts does NOT refund items under any circumstances, but will exchange those that are proven damaged or faulty on the day of delivery.

While Sweet Hearts Chocolate bouquets & Gifts will abide by the governing law in relation to the supply of its products, no exchange will be accepted if you change your mind once a final ordered has been placed.

Should you wish to amend or add to an order you should do so two business days prior to the delivery day, by contacting us on 041 028 272 or via email. Variations or cancellations to orders with a shipping time of two or more days cannot be guaranteed.  Orders cancelled after the two business days notice period cannot be refunded. Once your order is cancelled, the amount of your order will be refunded through PaypPal.  Adding or amending an order may result in additional delivery charges.

 Sweet Hearts Chocolate Bouquets & Gifts does not cover additional delivery charges. Please see delivery policy section.

ordering products

Simply browse our products listed in products pages. If you see a product you want to purchase click ‘add to cart’. When you have finished ordering simply ‘proceed to payment’. You must accept the Terms and Conditions outlined to proceed, you may not order from Sweet Hearts Chocolate Bouquets & Gifts without accepting the terms and conditions listed both here and at payment. Order will not be processed until payment has been received and you have received an email confirmation and order number. 

Please contact us directly for custom made orders.  Once we have established a rough design, we will send you a quote, for which full payment is required to proceed. We do not accept returns or cancellations if the order is different to what you expected, nevertheless we will do our best to accommodate your requirements. 

For the safety of our customers we only accept payment though PayPal. If you do not hold a paypal account, you are still able to pay via credit card. See Paypal Australia’s website [https://www.paypal.com/au/webapps/mpp/ua/paypalhereterms-full] for their terms and conditions. 

Please be aware that direct debit transactions may take several days to process, and will delay the order until Sweet Hearts Chocolate Bouquets & Gifts receives the payment. Once we receive payment, we will email you to let you know your product is on its way.

Sweet Hearts Chocolate Bouquets & Gifts does not accept cheques or cash.

Once your order has been processed you will receive a tax invoice / order confirmation from both Sweet Hearts Chocolate Bouquets & Gifts and PayPal. It is your responsibility to check the order and delivery details, if you see any mistakes please contact us immediately via phone 0410 282 727.

safety policy

Wrapping and Dismantling

It is your responsibility as the purchaser to inform the individual(s) receiving the gift that Sweet Hearts Chocolate Bouquets & Gifts products contain wire and other choking or sharp hazards. The person who the gift is intended is responsible for the careful dismantlement of the product (for example, checking thoroughly for wire, sharp objects and other hazards) as well as disposing safely of all wrapping, small objects and wire immediately as these pose dangers (such as suffocation and choking) to babies, children and pets.

At Sweet Hearts Chocolate Bouquets & Gifts, we use steel picks and florist wire. These picks and wire are very sharp, and are dangerous and could present as a choking hazard. Please take extra precautions not to prick yourself when dismantling, and discard of them safely so they do not present a danger to infants and pets.   Sweet Hearts Chocolate Bouquets & Gifts take no responsibility for the damage these items may cause – it is solely the responsibility of the receiver/parent/guardian to dispose of them safely.

 

Toys and Products

It is also your responsibility as the purchaser to inform the person receiving the gift that the products contain non-child friendly products and toys. By accepting the gift, the receiver accepts these terms and conditions. Toys are childhood treasures, providing children with stimulation, comfort and entertainment, and at Sweet Hearts Chocolate Bouquets & Gifts we love to supply our customers with unique toys. But not all of the toys or products available are suitable for newborns or children under a certain age.

All toys/goods should only ever be used with adult supervision. It is the parent’s/receivers responsibility to:

Unwrap the product, dispose of all wrapping, picks, wire, ribbons, stickers, tape and decorations safely.

Check all products for wire, picks, tapes, stickers and other hazards before use. It is YOUR responsibility to check each item and dispose these hazards safety.

Contact Sweet Hearts Chocolate Bouquets & Gifts immediately if any damage goods are found. Damaged items could present a danger to a baby/child. As soon as the product is received, unwrap and check all goods for damage.

Check all toys for age recommendations. If the tag does not state a recommended age it is your responsibility to contact the manufacture directly. Check the age range and is suited to the child's level of ability. If the recommended age is older than the infant, store the toy in a safe place the child cannot reach. Always follow manufacturers safety guidelines and instructions.

Avoid any chance of choking. The toys we use at Sweet Hearts Chocolate Bouquets & Gifts are beautiful and unique, but many toys are there to be used as nursery decorations only, until the child is old enough for the toy to be used safely. Many of the toys we provide have features that could present as hazardous (for example buttons, ribbons, loose hair, small parts, eyes, batteries, magnets, beads, sewn on tails and limbs, or plastic appendages) which could easily be chewed or broken off and present as choking hazards. Cords also present a hazard as they can easily be wrapped around an infant’s neck, risking strangulation. If a toy contains such hazards listed, please keep the toy high and safely out of reach until the toy becomes age appropriate.

Check the toy is not too large or heavy. Some toys are large and could be too heavy or bulky for the infant to play with, please keep this in mind, and again keep the toy away from the child until deemed safe.

Always supervise the child with toys and goods.

 

Reducing the Risk of Sudden Infant Death Syndrome

Sweet Hearts Chocolate Bouquets and Gifts takes no responsibility for the incorrect use of any products which may result in SIDS- it is solely the responsibility of the parent/guardians to ensure the infants safety. Nevertheless, we wish to spread the word of how to reduce the risk of SIDS. Below we have listed some safety points taken from the SIDS website, which relate to some products we sell.

Hats and beanies: Babies control their temperature through the face. Sleeping baby on the back and ensuring that the face and head remains uncovered during sleep is the best way to protect baby from overheating and suffocation

Toys: should always be removed from the cot/bassinet/pram/capsule when baby is sleeping.

Blankets: If using blankets rather than a sleeping bag, have baby placed to sleep with feet touching the bottom of the cot/bassinette with blankets securely tucked in. It is best to use layers of lightweight blankets that can be added or removed easily according to the room temperature and which can be tucked underneath the mattress. Please see SIDS website or your health care professional for advice on how to wrap and blanket baby safely.

For more information please visit SIDS Australia [http://www.sidsandkids.org/] 1300 308 307 or contact your family doctor.

 

for sweet hearts chocolate bouquets & gifts purchase

These terms and conditions here govern the use of sweetheartschocolates.com.au and any contact made with Sweet Hearts Chocolate Bouquets & Gifts (ABN 90 282 909 723). Any order placed with Sweet Hearts Chocolate Bouquets & Gifts  (“we”, “our”, “us” or “Sweet Hearts”) constitutes the user (“you” “your” “purchaser” “buyer” or “customer” “receiver”) agreement to be bound by these terms. By accessing, browsing, using this website and/or phoning or emailing Sweet Hearts Chocolate Bouquets & Gifts, or accepting delivery, you acknowledge that you have read and understood the terms, conditions and disclaimers and you agree to be bound by its terms, conditions.

Sweet Hearts Chocolate Bouquets & Gifts may amend or update terms, conditions and disclaimers at any given time without providing notice to you. Any amendments or updates to the terms, conditions and disclaimers will take effect immediately. Your continued use of the website after any amendment binds you to the terms, conditions and disclaimers, as amended.

Sweet Hearts Chocolate Bouquets & Gifts reserves the right not to provide products and services, remove or edit content or cancel order (or part thereof) at Sweet Hearts Chocolate Bouquets & Gifts sole discretion, at any time. Without limiting the operation of the Terms and Conditions, Sweet Hearts Chocolate Bouquets & Gifts will not be held liable for loss or damage arising from exercising of these rights.

If you are under the age of 18 you must use this website with the guidance of your guardian, including their consent to browse and purchase.  Some products sold by Sweet Hearts Chocolate Bouquets & Gifts contain alcohol. You must be 18 years of age or older to place an order containing alcohol and the intended recipient must also be at least 18 to accept delivery.

substitution policy

Sweet Hearts Chocolate Bouquets & Gifts will make every effort to supply the products agreed upon at the time of booking. However, Sweet Hearts Chocolate Bouquets & Gifts will not be held responsible if the product(s) delivered are different from the description given at purchase. This may occur as a result of, but not limited to, unavailability, damage or poor quality. Sweet Hearts Chocolate Bouquets & Gifts reserves the right to supply a similar product(s), and will ensure any replacement given is of equal or greater value.

As each product is individually assembled and designed, the description of the product may vary slightly (for example in, colour, material, size, toy, or amount). We will always replace with a product of equal or greater value.

Delivery Policy

It is your obligation to provide the correct delivery address. Should you provide incorrect delivery/contact details Sweet Hearts Chocolate Bouquets & Gifts will not be obliged to redeliver the order at the business' expense, you will be required to pay for delivery again for the product to be received. If the order is delivered to the wrong address and the product is lost/goes missing, it is not Sweet Hearts Chocolate Bouquets & Gifts responsibility- the loss of delivery and order cost will be at a loss to the customer only.

 

If you wish to organise weekend or public holiday delivery please contact us directly by phone or email 2 business days before to the delivery date. Please note, weekend and public holiday delivery will result in additional costs, and may not always be possible.

Please ensure that you have made all your requirements known as once the courier has delivered your products they will be unable to return if you have forgotten to order any products. A new delivery fee will be charged. In the event that you have forgotten to order products, we will make every effort to assist you in obtaining these products at your expense.

Without limiting the operation of the Terms and Conditions, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation or refund of an order.

It is your responsibility to ensure that you or the person receiving the gift is available at the delivery address to accept.   If an adult is not there to accept the product(s) it will be left at the door. Sweet Hearts Chocolate Bouquets & Gifts does not accept liability for any loss or damage arising from items lost, stolen or damaged, and will not replace, refund or exchange products that have been damaged or stolen. Items that contain alcohol cannot be left at a delivery location if a person over the age of 18 is unavailable to receive the order. It is therefore in your best interest to ensure that a responsible adult is available to sign for delivery.

competitions

At Sweet Hearts Chocolate Bouquets and Gifts we love to run competitions! Please be aware that Sweet Hearts Chocolate Bouquets & Gifts has the right to change competition dates and conditions at any time and without notice. If the winner cannot be contacted 48 hours after the winner is announced, or incorrect details have been supplied, a new winner will be redrawn, or a new competition set.  By entering a competition, you will be accepting our terms and conditions. Each competition will hold its own set of terms, conditions and disclaimers which by entering, are accepted.

feedback

Sweet Hearts Chocolate Bouquets & Gifts welcomes all forms of feedback regarding our product, services, website and anything else you wish to discuss. Please be aware that any feedback you provide is not considered to be confidential and will become the property of Sweet Hearts Chocolate Bouquets & Gifts to use at their liberty.

pricing

All prices quoted on this website are in Australian dollars ($AU).  Please be aware that PayPal charge their own fees which is out of the control of Sweet Hearts Chocolates. For more information on PayPal’s fees and charges please visit [https://www.paypal.com/au/webapps/mpp/paypal-fees].

promotions & sale items

Please read the specific conditions that are associated with each promotion, discount or offer that is connected to Sweet Hearts Chocolate Bouquets & Gifts.

Sale items hold expiry dates and will return to their original price after this date has been reached. To receive the sale price, the product must be purchased and paid for in full before the end date.

Promotion and sale items are subject to availability.

severability

If anything in these Terms and Conditions is deemed unenforceable, illegal or void then it is severed and the rest of the Terms and Conditions remain in force.

contact

Please do not hesitate to call us on 0410 282 727 with any enquiries, or to discuss custom orders. If it is out of business hours, or we are unable to take your call, please leave a message with your contact details and we will return your call as soon as possible.

We can be contacted electronically via our Contact Us page, or by emailing us at info@sweetheartschocolates.com.au.

privacy policy

Sweet Hearts Chocolate Bouquets & Gifts gathers personal information for delivery, to improve our product offerings and customer service, to personalise the website for your shopping experience and to let you know of any new offers, discounts or competitions. Once purchasing, or entering a competition your email address will be placed on our mailing list. Sweet Hearts Chocolate Bouquets & Gifts emails are sent in compliance with the SPAM Act of 2003. We take this law seriously and make every effort to comply with all subscriber requests. Simply send us an email asking us to remove your details if you no longer wish to receive such emails and we will promptly remove you from our mailing list.

 

Sweet Hearts Chocolate Bouquets & Gifts may collect and use the following kinds of personal information:

  • Information that you provide when registering with the website such as your name, address, telephone number(s), e-mail address;
  • Information about your use of this website including visits, page views, average time on site, browser type, operating system, connection speed, IP address, internet connection speed; and any other information that you send to Sweet Hearts Chocolate Bouquets & Gifts

 

Where Sweet Hearts Chocolate Bouquets & Gifts discloses your personal information to its agents or sub-contractors for the purposes above, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. Sweet Hearts Chocolate Bouquets & Gifts does not sell, rent or lease any personal information to third parties outside the above parameters. We take your privacy and security seriously.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Sweet Hearts Chocolate Bouquets & Gifts may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Any information you share with PayPal is in no way the responsibility of Sweet Hearts Chocolate Bouquets & Gifts. Please see their privacy policy [https://www.paypal.com/au/webapps/mpp/ua/privacy-full] and contact them with any related queries or issues.

This website contains links to other websites. Sweet Hearts Chocolate Bouquets & Gifts is not responsible for the privacy policies or practices of any third party.

By using our website, phoning or emailing you consent to the terms of this Privacy Policy.

Sweet Hearts Chocolate Bouquets & Gifts may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.